Shipping Policy

Orders placed before 12:00pm CST are usually shipped the same day. Orders placed after 12:00pm CST are usually shipped the next day. Orders placed after 12:00pm CST on Friday are shipped the following Monday.

All orders are shipped via UPS.

Delivery Time
Delivery time is dependent on several factors:

Shipping of products is subject to availability. In most cases, products ship within 24 hours of your order, or within 24 hours from the start of the next business day for orders placed after 12pm on a Friday. We do our best to ship items out as quickly as possible. All products are shipped via UPS. We are happy to ship your order at your preferred rate.

• UPS Ground 1-5 Business Days.
• UPS 2nd Day Air - 2 Business Days.
• UPS Next Day Air Saver - 2 Business Days by 3pm.

UPS Shipping Estimates taken from: https://www.theupsstore.com/tools/estimate-shipping-cost

Calculating Shipping Cost
Shipping costs are calculated accurately based upon the weight of items in your shopping cart using the UPS shipping engine during checkout. We do not mark up shipping in any way.

Shipping Damage / Lost Orders
If you did not receive your order or received your order in damaged condition due to shipping, and you report such loss within 7 days of expected delivery date, we will assist you in filing a claim with UPS. We will replace merchandise upon the successful completion of the UPS claim. We cannot, however, represent or guarantee that UPS will accept any and all claims. Any such replacements are subject to UPS terms and conditions. We are not responsible for lost, delayed, damaged or mishandled shipments. To help guard against late shipments or loss, please consider UPS Next Day Air and UPS 2nd Day Air shipping options.

Refund Policy

1. All refund requests must be pre-approved. Please reach out to HICO within 7 days of your order’s expected delivery date to request return authorization.
2. A copy of the original receipt is required with all returns.
3. Products must be in original packaging, including all accessories and manuals, and must be clean, undamaged, and in brand-new condition.
4. Items returned without the UPC code will not be accepted.
5. Returns that are incomplete, damaged, or show signs of use will not be accepted. No refund or exchange will be issued for these items. Items returned later to complete a previous return will not change this outcome. Please ensure all components are included in your return.
6. Refunds are issued to the original payment method:
   • Credit card purchases: Credited back to the original card.
   • Debit card purchases: Credited back to the original debit card.
7. Charges for services, delivery, and installation are non-refundable once performed.

Return Policy

Need to return an item? We’re here to help. Just follow the steps below to make the return process smooth and easy.

Here’s how to return a product:

1. Please request a return authorization from HICO within 7 days of your order’s expected delivery date by contacting us through our website or email.
2. Include the following details with your return: your original order number, the item you’re returning, reason for return, your full name, daytime phone number, and email address.
3. Ensure the product is in its original packaging with the UPC or barcode intact, along with all manuals, components, and accessories.
4. We recommend using a trackable shipping method for your protection.
5. Send your return to:

HICO Distributing
946 Rayner Road
Memphis, TN 38114

Refunds:
Your credit will be issued once we receive and inspect your returned item. Please note that your credit card company determines when the refund appears on your statement.

Replacements:
All returned items are processed as refunds. If you need a replacement, you’ll need to place a new order. Payment must be received before a replacement is shipped, and we’ll ship it using the same method as your original order.

Shipping Damage or Lost Packages

If your package was lost or arrived damaged, please notify us within 15 business days of the shipping date. We’ll help you file a claim with UPS. Once the claim is successfully completed, we will send a replacement.

Please note: We cannot guarantee UPS will approve all claims. Replacements are subject to UPS’s terms and conditions. HICO Distributing is not responsible for shipments that are lost, delayed, or damaged during transit. To reduce risk, we recommend using UPS Next Day Air or 2nd Day Air shipping methods for time-sensitive orders.

Additional Refund Information

Important: All returns must be pre-authorized. Please contact us within 7 days of the expected delivery date by emailing us to request a return or refund authorization.

We may approve refunds under the following conditions:

• Non-delivery: If your item hasn’t arrived and there’s an issue with the shipping provider, you may be eligible for a refund. We may require proof that you filed a claim with the shipping service before issuing a refund.
• Product not as described: If you believe the product was significantly different from what was described, we will evaluate refund requests on a case-by-case basis. Approval is at our discretion.

Voice search-friendly tip: If you're asking, "Can I get a refund from HICO?" or "What’s the return policy at HICO Distributing?" — just contact us within 7 days of your order’s expected delivery date. If approved, we’ll guide you through the return process. For more help, visit hicomemphis.com.